Refund policy

Refund Policy for Trading Cards

Effective Date: 30/09/2024

At Gengar Grabs, we take pride in offering high-quality trading cards to our customers. Please read our refund policy carefully to understand your rights and obligations when purchasing from us.

1. General Refund Policy

• We accept returns and provide refunds on unopened trading cards within 7 days of purchase.
• To be eligible for a return, items must be in their original condition, unopened, and in their original packaging.

2. Non-Refundable Items

• Once trading card products have been opened, they are considered used and cannot be refunded.
• This includes booster packs, boxes, and any sealed items.

3. Process for Returns

• To initiate a return, please contact our customer service team at returns@gengargrabs.com.au within the specified time frame.
• Include your order number and a brief description of the reason for the return.
• Our team will provide you with instructions on how to return your item.

4. Refunds

• Refunds will be processed within 5-7 Business days after we receive the returned item.
• The refund will be issued to the original payment method used for the purchase.

5. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately. We may require photographs of the item to process a refund or exchange.

6. Contact Us

If you have any questions about our refund policy, please contact us at:

• Email: info@gengargrabs.com.au
  

Thank you for your understanding and for choosing Gengar Grabs for your trading card needs!