Terms of service

Terms of Service

Effective Date: 30/09/2024

Welcome to Gengar Grabs. These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or using any part of our website and purchasing products from us, you agree to abide by these Terms.

1. General Conditions

  • By agreeing to these Terms, you confirm that you are at least the age of majority in your state, province, or country of residence.
  • We reserve the right to refuse service to anyone for any reason at any time.
  • You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the service without express written permission from us.

2. Pricing and Payment

  • All prices for trading cards and products are listed on our website and are subject to change without notice.
  • Prices are in [Insert Currency] and exclude applicable taxes, shipping fees, and handling costs unless otherwise stated.
  • Payment must be received in full before your order is processed and shipped.

3. Shipping Policy

  • We aim to process and ship orders within 1-3 business days after payment confirmation. This will be dependent on whether your item is opened live on stream or you are receiving the item unopened and sealed.
  • Shipping times may vary depending on your location and selected shipping method. We are not responsible for delays caused by postal services or customs.
  • Once an order is shipped, we are not responsible for lost, stolen, or damaged packages. Please contact the shipping carrier for any issues.

4. Returns and Refunds

  • We accept returns for unopened trading card products in accordance with our [Refund Policy].
  • Opened trading card products are not eligible for refunds.
  • If you receive a damaged or defective item, please follow the procedures outlined in our Refund Policy.
  • If cards are badly damaged when opening live, Gengar Grabs may issue a replacement booster pack of the same or equivalent or they will give you the option to refund.

5. Trading Card Authenticity and Grading

  • All trading cards sold by Gengar Grabs are guaranteed to be authentic.
  • Any graded cards will come with certification from a reputable grading service, such as PSA, BGS, or CGC, as indicated in the product description.
  • Please note that grading is subjective, and we cannot guarantee any specific grade for raw (ungraded) cards.

6. Limitation of Liability

  • Gengar Grabs shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products or services.
  • In no case shall our liability exceed the amount you paid for the product.

7. Accuracy of Information

  • We strive to provide accurate product descriptions, images, and pricing information. However, we do not warrant that the information on our website is always error-free or complete.
  • If an error is discovered, we reserve the right to correct it and update your order or cancel it if necessary.

8. Prohibited Uses

You agree not to use our service or website for:

  • Any unlawful purpose.
  • Soliciting others to perform or participate in unlawful acts.
  • Violating any laws or regulations.
  • Infringing upon our intellectual property or the intellectual property rights of others.
  • Transmitting any harmful code, malware, or viruses.

9. Changes to Terms

  • We reserve the right to update, change, or replace any part of these Terms at any time. Changes will be effective immediately upon posting on our website.
  • Your continued use of the website or purchase of products following the posting of changes constitutes acceptance of those changes.

10. Governing Law

These Terms and any disputes arising from the use of our website or services shall be governed by and construed in accordance with the laws of [Insert Jurisdiction].

11. Contact Information

For any questions or concerns regarding these Terms, please contact us at:

  • Email: info@gengargrabs.com.au