Shipping policy

Shipping Policy

Effective Date: 30/09/2024

At Gengar Games, we are committed to delivering your trading cards and products safely and efficiently. Please review our shipping policy to understand our procedures, timelines, and terms.

1. Order Processing

  • Orders are typically processed within 1-3 Business days after payment is confirmed. Processing times may vary during peak periods or special promotions.
  • Once your order is processed, it will be shipped, and you will receive a confirmation email with tracking information (if applicable).

2. Shipping Methods & Costs

  • We offer various shipping options, including standard, express, and expedited shipping. Shipping methods and associated costs will be displayed during the checkout process based on your location and order size.
  • Free shipping may be offered on orders over a certain amount or during special promotions. The eligibility criteria will be displayed on the website.

3. Domestic Shipping (Australia)

  • Shipping within Australia typically takes 2-4 days, depending on your location and chosen shipping method.
  • We work with reputable carrier called Australia Post to ensure safe and timely delivery.

4. International Shipping

  • We ship internationally to select countries. International shipping costs and estimated delivery times will be calculated at checkout based on your location.
  • Please be aware that international orders may be subject to customs duties, taxes, and fees as determined by the destination country. These are the responsibility of the recipient, and we have no control over these additional charges.

5. Shipping Timeframes

  • Estimated delivery times depend on your location and chosen shipping method:

    • Standard Shipping: 2-4
    • Express Shipping: 1-3
    • International Shipping: 14-18 days

6. Tracking Your Order

  • Once your order has shipped, you will receive a shipping confirmation email with a tracking number (if applicable) that allows you to monitor the progress of your shipment.
  • Tracking updates may take up to 24 hours to appear, so please allow some time before checking.

7. Lost, Stolen, or Damaged Packages

  • We are not responsible for packages lost, stolen, or damaged in transit. If your package is lost or damaged, please contact the shipping carrier directly using the tracking information provided.
  • If your order is marked as delivered but you have not received it, please check with neighbors or your local post office before contacting the carrier. Unfortunately, we cannot provide refunds or replacements for lost or stolen packages.

8. Incorrect Shipping Information

  • Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for packages that are undeliverable due to incorrect or incomplete address information.
  • If an error is made in the shipping address, please contact us as soon as possible at [Insert Contact Information]. While we will do our best to correct the error, we cannot guarantee changes to the address once the order has been processed or shipped.

9. Shipping Restrictions

  • Some products may be restricted from shipping to certain locations due to laws or regulations. If an item cannot be shipped to your location, you will be notified during checkout.

10. Contact Information

If you have any questions or concerns regarding shipping, please reach out to us at:

  • Email: info@gengargrabs.com.au

We strive to ensure your trading card purchases arrive safely and on time. Thank you for shopping with Gengar Grabs!